- A gray cat slinks past a wooden house. There’s something a little intimidating attempting to describe.
Last updated: October 2026
Thank you for supporting my work. Because every order helps fund an independent photography project, I want you to be completely happy with your purchase. This policy explains when and how you can return an item or request a refund for books, calendars, and Fine Art prints sold through this website.
If you are a consumer in the EU or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason (“right of withdrawal”). To exercise this right, simply contact me (see Section 7) before the 14-day period ends, clearly stating that you wish to cancel.
After cancellation, you must return the goods within 14 days. Once I receive the items in resalable condition, I will refund:
the full purchase price, and
the standard (least expensive) delivery cost.
Refunds are issued to the original payment method within 14 days of receiving the returned goods. Please note that for framed prints and other oversized items, return shipping costs may be deducted if the original delivery could not reasonably be performed by standard mail.
Each print, book, and calendar is inspected and packed with care, but damage can happen in transit. If your order arrives damaged, defective, or incorrect, please contact me within 30 days of delivery and include:
your order number,
a description of the issue, and
clear photos of the item and the packaging.
I will offer, at your choice, a free replacement or a full refund (including shipping). Damaged or defective items are returned or replaced at my expense.
Most Fine Art prints are produced on demand by a professional print lab. Made-to-order prints are produced according to your specifications (size, paper, framing) and are therefore exempt from the right of withdrawal once production has begun — unless they are damaged, defective, or not as described. If you are unsure about a size or finish, feel free to contact me before ordering; I am happy to share additional photos, paper samples, or exact dimensions.
The following cannot be returned or refunded unless damaged, defective, or not as described:
personalised, custom-sized, or signed-to-order items once production has started;
digital products and downloads (all sales final);
items marked as final sale or clearance.
Please return items unused, undamaged, and in their original packaging, including certificates of authenticity where applicable. I cannot accept returns of prints that have been mounted, framed by you, creased, or otherwise altered after delivery.
Contact me first — do not ship anything before receiving return instructions (see Section 7).
I will confirm your eligibility and provide the return address.
Pack the item securely, ideally in the original packaging, and use a trackable shipping method.
Once the item arrives and is inspected, your refund or replacement is processed within 14 days.
Unless the item is damaged or defective, return shipping costs are the responsibility of the buyer. I recommend insured and trackable shipping, as I cannot issue refunds for items lost on their way back to me.
For any return, refund, or exchange request, please get in touch:
Email: [your email address]
Order number: always include it in your message
Response time: I aim to reply within 2 business days
If I change this policy, I’ll update the date at the top. Significant changes will be announced on the website (and in the newsletter if they affect subscribers).
Nothing in this policy limits your statutory consumer rights. If you are a consumer in the EU or UK, you always benefit from the mandatory protections of your local consumer law, which prevail over any conflicting term in this policy.
